Used marketing and operations experience to improve hospitality workflow, solve problems, and aid in team development in high-stress environment. Roles included:
head hostess
-created positive front of house experience for guests, including to-go orders, reservation management, and aiding with special events
-helped manage team of 4-8 hostesses
-created training materials that were later implemented across all Whiskey Cake restaurants
-oversaw continued accomplishment of Front of House tasks and policy adherence
-set short-term and long-term goals for hospitality team
-collaborated with management to gauge restaurant capacity and reservation limits for holidays and high volume shifts
server
-created positive guest experience
-detail-oriented management of running tasks
-worked with special events and VIP customers
-performed opening and closing duties
head trainer
-helped train new employees in restaurant processes
-beta-tested floor training certification, including 20 hours of cross-department education, for program later implemented across entire company
-provided feedback regarding training programs and help fine-tune employee development programs
administrative assistant
-aided in front of house ordering and inventory tracking
-helped plan mini marketing campaigns and branding strategies for local location
-helped manage local vendor relationships, including information management and new vendor procurement
コメント